Returns & Exchanges
At Natalie Rolt, we want you to feel confident in your selection; therefore, we offer returns for store credit on full-priced items within 14 days of delivery. Please ensure all garments are in their original condition, unworn and unwashed, with all tags and hygiene seals still attached.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return for store credit.
Prepare Your Package
Carefully pack your items in their original packaging, ensuring all designer tags and security ribbons remain intact to qualify for a return.
Ship to Studio
Affix the provided shipping label or use a traceable postal service to send your return back to our Western Australia studio.
Receive Store Credit
Once our quality control team inspects and approves your return, you will receive an electronic gift card via email to use on your next purchase.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing