Frequently Asked Questions
Everything you need to know about your Natalie Rolt experience.
How long will it take for my order to be dispatched?
As many of our pieces are made-to-order in our Australian studio, please allow 2-4 business days for processing. During peak periods or sale events, dispatch may take up to 7 business days.
Do you offer international shipping?
Yes, we ship worldwide via DHL Express. Shipping costs and delivery timeframes are calculated at checkout based on your specific location.
What is your return policy for full-priced items?
We offer returns for store credit on all full-priced items within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached.
Can I request a custom length for a gown?
We offer a 'Hemming' service for specific styles. Please contact our boutique team prior to placing your order to discuss custom measurements and additional tailoring fees.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and offer flexible payment options including Afterpay and Klarna for eligible customers.
How do I care for my silk garments?
To maintain the quality of your Natalie Rolt silk pieces, we recommend a cold hand wash with mild detergent or professional dry cleaning. Always avoid direct sunlight when drying.